Leominster, Mass.—Fidelity Bank recently honored colleagues at its All-Hearts employee recognition meeting, held at the Doubletree Hotel in Leominster. An annual gathering of all Bank colleagues, the meeting recognizes individuals for delivering on the Bank’s LifeDesign promise of providing care, clarity, and confidence to help clients get where they want to be.
 
Shawn Tolf, business services sales representative, received the 2024 Client-Facing Mission Accomplished Award. Since joining the Bank in 2023, Tolf was recognized for building trust and fostering long-term partnerships, as well as offering thoughtful recommendations to achieve financial goals. He is a resident of Lunenburg.
 
Paula Bernier, director of mortgage production, received the 2024 Back-Office Mission Accomplished Award. Bernier was recognized for leading a Bank project successfully as well as being an integral part of balancing multiple high-impact initiatives while ensuring day-to-day operations continued business as usual. She is a resident of Athol.
 
“Our All-Hearts Awards exemplify our LifeDesign promise in all that our colleagues do and who they are,” said Joseph Silva, president, Fidelity Bank. “It’s an honor to have these amazing awardees as part of our Fidelity Bank family and for bringing a caring approach and positive attitude while serving our clients, and each other.”
 
In addition to the Mission Accomplished Awards, colleagues were also recognized with an Innovation Award and Role Model Awards for representing the Bank’s values of care, humility, integrity, and positivity.
 
The 2024 Innovation Award was given to Gelsomina (Jessie) D’Esposito, core banking and digital applications manager, and Jim Notaro, director of digital delivery, product, and market intelligence. The duo was recognized for working toward continuous improvement and the pursuit of excellence by creating automation to feed data in real time across systems, ensuring the availability of accurate and updated product information. D’Esposito is a resident of Franklin Square, N.Y., and Notaro resides in Lunenburg.
 
Amber Herndon, mortgage production coordinator, received the Excellence Award. Herndon was recognized for providing a caring approach toward both clients and colleagues, building meaningful relationships, and offering recommendations with insightful solutions. She is a resident of Leominster.
 
Deb Kazarian, banking center manager at the Needham Banking Center, received the Care Award. She was recognized for her community involvement with the local Rotary Club and the Charles River Chamber of Commerce, while also fostering loyalty among her team. She is a resident of Natick.
 
Mayra “Mimi” Rosero Regalado, home loan specialist, received the Humility Award. She was recognized for her active pursuit of learning and development, handling difficult situations with poise and professionalism, and unwavering support of colleagues. She lives in Worcester.
 
Donald Mailloux, personal banker at the Gardner Banking Center, received the Integrity Award. Mailloux was recognized for adhering to the highest professional standards and working to bring the right resolution to difficult situations using the Bank’s C.A.R.E. process. He is a resident of Sterling.
 
Towma Rastad, community engagement manager, received the Positivity Award. She was nominated for unwavering enthusiasm, optimism, and encouragement, approaching challenges with a can-do attitude, and bringing energy and joy to the workplace by creating a space where colleagues feel valued and motivated. Rastad is a resident of Ashburnham.
 
“Our Role Model award winners hold different positions throughout the Bank but possess the same dedication of serving clients and supporting colleagues with care in all they do,” said Dee Sendrowski, executive vice president, chief human resources officer, Fidelity Bank. “They have all made a huge and tangible impact on our results and allow us to better deliver the LifeDesign promise to all.”
 
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 About Fidelity Bank:
Founded in 1888, Fidelity Bank is one of the strongest independent community banks in Central and Eastern Massachusetts. For more than 20 years, Fidelity Bank’s unique LifeDesign approach to banking is a promise to provide the care and clarity needed to make informed decisions with confidence. The Bank offers a range of personal and business banking solutions to clients in 13 full-service banking centers in Leominster, Worcester, Fitchburg, Needham, Gardner, Shirley, Barre, Millbury, Paxton, Princeton, and Winchendon. The Bank has consistently earned a “5 Star” rating from BauerFinancial, Inc., the nation’s leading independent bank rating and research firm. Fidelity Bank was the only bank in Central and Western Massachusetts recognized as one of Forbes “America’s Best Banks in Each State 2022,” in addition to being voted Worcester Telegram & Gazette Best Financial Services in Central Massachusetts. In 2024, the Bank earned its seventh recognition on The Boston Globe’s Top Places to Work list and was recognized on Newsweek’s America’s Best Regional Banks and Credit Unions 2025. As of December 31, 2024, the bank had total assets of approximately $1.5 billion. For more information, visit fidelitybankonline.com.