Customer Service Representative

POSITION TITLE:                          CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT:                               CUSTOMER SERVICE

JOB TYPE:                                        FULL-TIME, NON-EXEMPT

FUNCTION

Provide excellent customer service support both externally and internally in conjunction with corporate and customer expectations. 

RESPONSIBILITITES    

• Provides phenomenal customer service support to both our external dealers as well as internally between departments in the company
• Manages all assigned projects/orders to ensure that all details are in correct & follows to completion
• Quickly resolves problems by listening to the customers.  Understanding their complaint; determining the root cause of the problem; communicating and expediting the best solution to resolve the problem.
• Understands AIS’ sales, purchasing, manufacturing and computer system as it pertains to customer satisfaction.
• Work closely with our Sales team to make dealer relationships successful
• Follow up with customers on acknowledgement sign-offs
• Actively performs follow up activities within their assigned territory.
• Meets and/or exceeds mutually agreed upon goals and objectives.
• Adheres to established company policies and procedures.
• Assumes additional responsibilities as requested.

EDUCATION/EXPERIENCE

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Possession of a high school degree or associates degree from and accredited college or university and,
• Two or more years of work experience of similar duties as described above.

KNOWLEDGE

• Strong computer skills, MS Office – Excel, Word, PowerPoint, HRIS
• Strong analytical and problem-solving skills
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Demonstrated high level of integrity and business ethics.
• Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).
• Ability to work in fast-paced, rapidly changing environment at all levels of organization.
• Ability to effectively use office automation, communication, software, and tools used in AIS office environment.
• Strong understanding of Customer Service Role within a manufacturing industry.
• Performs other duties as assigned.